Technical Service Expert (W/M)
Company description:
Splio is a scale-up in the marketing and digital technology market, headquartered in Paris. The company has over 250 employees and 4 offices across Europe and MEA.
Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation, as well as all essential CRM features (loyalty, Mobile Wallets), into a single platform powered by AI.
The platform enables CRM teams in retail, e-commerce, FMCG, and Telecoms to communicate and engage with their customers in a personalized manner across all channels (email, SMS, Push Wallet...).
More than 500 retail, e-commerce, FMCG, and Telecom companies across Europe and the MEA use Splio on a daily basis, including Nature et Découvertes, Longchamp, Bazarchic, APC, The Kooples, Fnac-Darty, Micromania, Faguo, Cyrillus, Orange, and Samsung.
The mission.
As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast paced environment.
You will also act as a point of escalation for technical troubleshooting in our Software suits (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the company
Responsabilities & main activities.
- Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations
- Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers
- Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds.
Skills required.
- Background
- Master's degree in Engineering or related technical field
- 3+ year in Technical Service department
- Interpersonal oral and written communication skills, both in French and English
Skills
- Proficient with SQL, Python scripting and REST API usage
- An understanding of any ETL type system. Experience operating one is a plus.
- A high degree of autonomy
To stand out from the crowd
- A preferred candidate would have some knowledge of Google Cloud Platform, Airflow, DBT.
- Fluent in Spanish or/and Italian is a plus
Perks & Benefits :
- 🌴 37 days-off (25 paid leaves + 12 Splio days)
- 🛋️ 80% Remote work possible
- 😋 Edenred card that you can use for lunch (8€ per days)
More information:
- Contract type: Full-time.
- Place: Barcelona (SPAIN)
